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- Player’s account locked for substantial time.
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- The casino purposely delayed the player’s verification and payout process.
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The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences. The complaint was ultimately rejected due to the player’s lack of response to further inquiries.
Whether to take a ready-made bet or create their own one is a player’s choice. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. A player from Algeria has been blocked from withdrawing funds until account verification is completed.
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The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations. We sought additional information from the player to help resolve the issue but received no response.
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The player from Tunisia had made a 50TND deposit via E-payment, which was not credited into their account after 3 hours as stated by the casino. Customer support had been unresponsive to the player’s queries. However, the issue was resolved after the casino responded and credited the deposit amount to the player’s account.
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The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation.
The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account. The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait.
The player from Nigeria had reported that his 1xBet account had been blocked for KYC verification. Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake. Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao.
We closed the complaint because the player was no longer interested in resolving it. The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs. Player stopped responding to our question therefore the complaint was rejected.
Player’s account locked for substantial time.
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Soccer is by far the most popular sport to bet on in United Kingdom, with plenty of markets available for games all over the world. The customer support team can also be reached via Live Chat, email, social media, and communication platforms – Facebook, Twitter, WhatsApp, Imo, and Signal. Linux users are not disregarded and the casino offers four different versions of Linux browsers that can be downloaded for easier casino access. The minimum deposit is €1 (or €10 if the members would like to redeem the bonus). The withdrawals are not much much slower – in most cases, the payouts will be approved in 15 minutes.
The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet.
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The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Uganda began losing consistently on a specific game at 1xbet.ug, leading to a loss of $11,000, and he suspects that the game might be rigged. The player also mentions severe consequences of his gambling addiction including job loss, homelessness, and suicidal ideation. The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent.
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The casino responded by stating that the player had violated their terms and conditions by having multiple accounts. Despite the player’s contestation, the casino stood by its decision. The Complaints Team tried to mediate between the two parties, but due to the player’s inability to provide the required documents and his unresponsiveness, the complaint was closed/rejected.
In the meantime, the player lost another €300 and asked the casino if they could reduce their deposit monthly limit to a €20. They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened. However, they failed to provide proof and have not replied to this complaint.
However, they also have customer support in a range of other European languages including French, Spanish and Russian along with some Asian languages like Chinese, Japanese and Thai. As mentioned above, 1xBet is a BIG betting site, which means it can sometimes feel a bit cluttered. Finding your way around this huge game selection can be difficult and time-consuming.
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Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player’s bank did not provide. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player’s lack of response, the complaint was rejected. The player from Mexico tried to withdraw funds from 1xbet casino using the SPEI method, which matched a deposit method.
Users can check around the sportsbook and find details on open bets by sport, country, or time. The latest and currently active sports bets will appear on the front part of the page. It doesn’t take long for users to find details on what’s open for betting.
Despite having provided multiple bank statements and even a video of the process of obtaining the statement, the casino continued to request more detailed information. After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue.
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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings. The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds.
The company’s website supports more than 50 language versions. This makes it easy to bet from anywhere in the world to people from different countries. The company regularly introduces new technologies into the betting system and is becoming more and more attractive for players. During its activity, 1xbet has become recognizable around the world. The company has among its partners the well-known English football clubs Tottenham Hotspur and Cardiff City, as well as Astana from Kazakhstan. 1xbet cooperates with the Nigerian Premier Football League and is also a partner of the Nigeria National Football Team.
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Firstly, there is live streaming available, which is a big plus. As this review is written on a Friday evening, there are over 100 live events available, with 37 of them being streamed live. And this is a slow day, because no top football is being played due to an International break.
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The player from India had confronted a complicated verification procedure with 1xBet after depositing and winning. When the player attempted to withdraw the profits, the casino had requested various documents and, after their submission, had stated that his account was under verification for 180 days. Additionally, 1xBet’s customer service had not been responsive and helpful. Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino’s terms and that the casino had the right to void winnings and block accounts based on this. We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues.
The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
The complaint was rejected because the player did not respond to our messages and questions. The player struggles to verify his account for yet unknown reason. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision.
All of that, together with other factors considered in our review, has resulted in 1xBet Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices. According to our approximate calculation or collected information, 1xBet Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. In our review of 1xBet Casino, we thoroughly read and reviewed the Terms and Conditions of 1xBet Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall.
The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts. Despite extending the timer for response, the player had not provided any further information. Therefore, we had been unable to investigate further and had to reject the complaint. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
If you’re ready to make your first deposit, simply click the “Deposit Now” button below. The firm’s UK licence was suspended after reports of their websites hosting betting on cock fighting, children’s sport and using pornography to encourage betting. Remember, while betting can add to the excitement of sports, it’s important to do so responsibly, always considering the risks involved. The Club has 100 million followers across Africa and fully mobilised official Supporters’ Clubs in Ghana, Nigeria and South Africa.
You have the option to choose the currency equivalent that you wish to play with while on the site. It is true that you could also access the casino through the web browser on your phone or tablet. It also has the same features that you’d find on the traditional site. It runs well and doesn’t hang up when you’re in the middle of the action.
Of course, safe and legal online betting means little unless the sportsbook features competitive odds and a reasonable edge. Megajeet is one of the newest betting brands to enter the India market. The brand offers impressive IPL betting odds and has a very easy to use interface. The generous 160% up to 16,000 INR bonus is another good reason to try ou this new Indian betting site.
1xBet is definitely a bookmaker worth having an account at, even for the sole reason of having the option to often place your bet with the highest odds on the market. However, 1xBet has vastly improved this segment, they now have a fully reliable English language assistance, including live chat, which eliminated the sporadic issues with delayed payments. We received top class support from 1xBet, but we`ll keep in mind the former struggles in our ratings for this segment.
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Even though 1xBet has an app for Android in the form of an apk file, the company managed to get its iOS product on the App Store. This is definitely a huge plus because Apple’s recent gambling purge affected a lot of users. Fortunately, those with iPhone do not need to download any additional files. All they have to do is open the App Store and find the app they want. There is a customer service team on standby to answer any questions.
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